Mercado Bitcoin users could check their balances again, but could not yet trade or move funds, according to a Foresight News report published on November 9, 2026, at 20:23:19 UTC+8. The Brazilian crypto exchange said it had begun the first phase of recovery following a November 2 security incident.
What users could access
The initial phase restored website access to balances and asset information. Trading, withdrawals, deposits and transfers remained unavailable.
Displayed crypto balances reflected holdings before the November 2 incident. All limit orders that had not been filled when the platform went offline were canceled.
Mercado Bitcoin said user balance records were unaffected and that it was using its own funds to replace stolen assets. Restored balance visibility therefore did not yet mean users could access or transfer those holdings.
Identity checks before funds become usable
The exchange said the next recovery phase would take place the following week. All users would first need to reverify their identity in the app and set a new password before using their balances.
Withdrawals of Brazilian reais through Pix, Brazil’s instant-payment system, would initially be restricted to accounts in the user’s own name. Trading, crypto lending, staking, bank-card services and crypto-asset transfers were scheduled to return in later phases.
Asset recovery remained incomplete
Mercado Bitcoin said more than 33% of the stolen assets had been frozen. It put the portion not yet recovered at approximately 3% of total assets held in its custody. These were the platform’s reported figures; frozen assets should not be read as necessarily recovered.